ORDER IS BEING PROCESSED:
Your order has been confirmed and we have already sent you a confirmation email with your order number.
As soon as your order ships from our warehouse, we will send you a confirmation email with the shipment tracking number so you can track your package. You can receive information about the status of your order by contacting our Customer Care.
Our website is best viewed with the most updated versions of all the most popular browsers.
We recommend that you update your favorite browser for the best viewing experience.
IN CASE OF PROBLEMS IN NAVIGATING OUR WEBSITE, WE RECOMMEND THAT YOU:
- eliminate cookies and temporary files on your computer;
IF THE PROBLEM PERSISTS, PLEASE CONTACT US AND LET US KNOW:
- the operating system you are currently using (Windows Vista, Mac OS X, etc.)
- the Internet browser you are using (Internet Explorer 9, Firefox, Safari, etc.)
- the website address you are trying to contact (for example www.tormaresca.it)
We accept payment from Visa, Master Card, American Express and Visa Electron. After completing your order on www.tormaresca.it, you can choose your preferred credit card method of payment.
On the Payment Method screen, you will be asked to enter your credit card information. In order to guarantee secure online transactions, you must enter your credit card’s Security Code:
- American Express has a four-digit code printed on the front side of the card above the number;
- Visa and Master Card have a three-digit security code printed on the back of the card on the signature panel of the card.
When you make purchases on Tormaresca, your payment is managed through certified data encryption protocol SSL3. We are committed to guaranteeing secure online transactions for all purchases made on our website therefore your credit card information (number, expiration date and security code) will be sent automatically to our bank who manages online payments using secure protocol taking measures to prevent any illegal or unauthorized access by third parties. Our partner, BNL (Banca Nazionale del Lavoro) will handle all online payments and is a leader in online payment services. http://www.bnlpositivity.it/en/azienda/
When you place your order, the total amount to be billed will be held on your credit card.
Your credit card will be charged when the order has been prepared and has been picked up by the courier for delivery to you. Payments are made directly on our bank’s server and Tormaresca does not have access to any of your credit card information.
The invoicing address must be the same as the shipping address. You may enter an invoicing address that is different than the shipping address only within the same country. No changes can be made to the invoice once it has been issued. IVA (Italian national tax) is already included in the prices you see on our website and in your shopping cart. The invoice for your order, issued by and shipped by Tormaresca, will be included in the package shipped to the address you indicated when placing the order.
Should you return any items, we will issue you a credit note.
HOW DO REIMBURSEMENTS WORK?
Reimbursements will be made using the same payment method used when you placed the order. After our warehouse has received the returned items and verified that all conditions have been met, you will receive a confirmation email. Once we have received from you the reason for your right of withdrawal, reimbursement will be made within 14 working days on the credit or debit card used for placing the order. Timing to receive reimbursements depends on the credit card issuer and/or payment method you used.
TORMARESCA SHIPMENT AND DELIVERY METHODS
Consegna in gratuita
The items you purchase on www.tormaresca.it will be shipped and delivered by couriers specialized in wine shipments (DHL). All shipping charges that are specified on the online order form are at your expense. Upon delivery, it is your responsibility to inspect the package for signs of possible damage in transit. Should you have any doubts or notice any damage, you must make a written notation of any such damage on the delivery notice. Furthermore, upon delivery it is your responsibility to verify: that the number of cases delivered corresponds to the number of cases on your order; that the external packaging is intact (not damaged or tampered with) and that all cartons are sealed with our personalized “Antinori” packing material (and have not been substituted with other packing material). All complaints and/or discrepancies must be immediately reported to the courier, who will then make delivery subject to verification. Customers must send us notification by email within 8 days of delivery with a complete description and definition of the defects, discrepancies and/or damages found. Once the courier’s delivery notice has been signed, you will not be able to make any further objections regarding the conditions of the cartons delivered to you and at this point the sale is final.
Delivery schedules use only full working days. The following holidays are excluded: January 1st, January 6th, April 25th, May 1st, June 2nd, August 15th and 16th, November 1st, December 7th, 8th, 25th and 26th.
RETURNS AND REIMBURSEMENTS
RIGHT TO WITHDRAWAL: INFORMATION AND PROCEDURE
Pursuant to provisions set forth in Legislative Decree 206 of 2005 Consumer Code, you can return purchased items free of charge within 14 working days from the date of delivery.
In order to return items, customers must send an email to the following address: firstname.lastname@example.org providing the following information:
number and date of your order as indicated in our email with your order confirmation
- invoice number
indicate which items you wish to return and their respective item numbers
detail the reason for return
Our Customer Care office will reply within one working day and will send you an email with instructions and waybill in order to easily return the items.
Returns must meet the following conditions:
- the item(s) returned must be perfectly intact. Upon arrival at the Antinori warehouse, the item(s) will be inspected to determine possible damages and/or tampering.
- the right to withdrawal is only applicable to individual consumers. This excludes purchases made by persons ………………..
TIMING OF REIMBURSEMENT
Antinori shall reimburse customers for the items returned within 14 working days from the date our warehouse received them. The reimbursement amount shall be equal to the amounts indicated in the original invoice of sale.
TERMS AND CONDITIONS OF SALE
The below mentioned General Sales Conditions regulate the sale of products sold by TORMARESCA SOCIETA’ AGRICOLA A LIMITED LIBILITY COMPANY, also known as VI.D.S. S.R.L. (hereafter referred to as “TORMARESCA” o “seller”) through the website www.tormaresca.it. All contracts for the sale of products stipulated between the seller and the customer through the website www.tormaresca.it , according to the procedures indicated herein, will be regulated by these General Sales Conditions in compliance with Italian law and in particular with Legislative Decree no. 70/2003 concerning electronic commerce and Legislative Decree no. 206/2005 Consumer Code with particular reference to regulations regarding distance contracts.
Customers will be promptly notified of any changes to or additions in these General Sales Conditions that will become effective as of the date of publication on our website. These new conditions will only be applied to orders placed after the date of publication.
ACCEPTANCE OF THE TERMS AND CONDITIONS
The sales contract, stipulated between Tormaresca and the customer, will be finalized upon order acceptance, even partial, by Tormaresca. By ordering any of our products on our website, the customer agrees to be bound by these Terms and Conditions unless otherwise stated to the customer during the ordering process. By placing the order, the customer acknowledges that he has read, understood and agreed to the following Terms and Conditions.
HOW TO PURCHASE OUR PRODUCTS
Customers may only purchase products that are available on our website www.tormaresca.it at the time of placing their order. Product information, descriptions, prices and availability are detailed on each product’s fact sheet. Product images and photographs are for illustrative purposes only and are used to help customers recognize our products. Actual products shipped and delivered to our customers may vary from the images on our website due to changes in packaging and/or labeling.
Marchesi Antinori S.p.A. will confirm customers’ orders with a confirmation email sent to the email address provided by the customer during the ordering process. This confirmation email will detail the date and time order was received and provide an order number. Customers are required to keep this number and use it in all further communications with Marchesi Antinori S.p.A.
If Marchesi Antinori S.p.A. is not able to accept the customer’s order, they will immediately send a message to the customer, using the email address provided during the ordering process.
Prices indicated on our website www.tormaresca.it are our retail prices and are inclusive of I.V.A. (VAT). Marchesi Antinori S.p.A. reserves the right to change prices at any time, without prior notice, updating the website accordingly. Should the prices be published incorrectly on the website, Marchesi Antinori S.p.A. reserves the right to refuse the order.
Please be advised that your personal data will be collected and processed by us exclusively for the following purposes:
a) to reply to your specific requests for information regarding our company, our products and services;
b) based on your express consent, to send you our newsletters;
c) to manage orders placed online in the Shop Online section and perform related activities (for example, sales, customer assistance, communications with customers on the status of their orders, response to information requests, management of payments, etc.).
For the above-mentioned purposes, your consent for processing personal data is optional however, it is essential for us to receive it in order to answer your requests and fulfill contractual and legal obligations. Your personal data will be stored on computers and/or hardcopy archives by authorized entities that comply with privacy regulations and will guarantee the safeguarding and protection of your personal data.
Your personal data will not be disclosed to third parties.
With your consent, your personal data can be collected and disclosed to companies directly controlled by our parent company, Marchesi Antinori S.p.A., in order to carry out market research and to send you newsletters, commercial communications, and promotional offers.
The companies that are directly controlled by our parent company, Marchesi Antinori S.p.A., are the following:
Antinori Società Agricola a limited liability company
Le Mortelle Società Agricola a limited liability company
Tormaresca Società Agricola a limited liability company
La Badia S.r.l.
Fiorano AAA Società Agricola a limited liability company
Casa di Pietra Società Agricola a limited liability company
Gestione Agricola Gaiole in Chianti S.r.l. Società Agricola
We will retain your personal data only for the period of time necessary for the purposes for which they were collected and in compliance with EU and Italian legislation.
You have the right at any time to access your personal data and manage processing of it as per EU Regulation 679/2016 that you can view here.
The Data Controller of data processing is Tormaresca Società Agricola S.r.l. whose legale headquarters are in San Pietro Vernotico (BR).
Personal data collected and processed when customers place an order is necessary for Marchesi Antinori S.p.A. in order to fulfill contractual and legal obligations with the customer. Personal data may also be processed to conduct market surveys, to send advertising material, to perform marketing activities and send commercial information relating to products and services provided by Marchesi Antinori S.p.A.
Personal data will be stored on electronic means and saved on computers and as paper hardcopies and any other appropriate technical and organizational means to comply with the Technical Specifications Concerning Minimum Security Measures Annex B of the Data Protection Code regarding processing personal data.
Providing personal data is optional and voluntary, however if the customer fails to provide the personal data requested, or provides only partial information, we may not be able to perform the contract or service that the customer has requested.
We will not disclose your personal data to third parties. Marchesi Antinori S.p.A. guarantees compliance with the laws and regulations concerning processing personal data. The Data Controller is Marchesi Antinori S.p.A., Piazza degli Antinori 3, Florence in the person of its pro tempore legal representative.
RIGHTS OF THE DATA SUBJECT
Pursuant to Article 7 of the Data Protection Code, The Right to Access Personal Data and Other Rights, customers have the right to obtain confirmation as to whether or not personal data concerning them exists, regardless of whether it’s been recorded or not, and have the right to receive this information in concise, transparent, intelligible, clear, plain language.
A data subject shall have the right to be informed:
- of the source of the personal data;
- of the purposes and methods of the processing;
- of the logic applied to the processing and if the latter is carried out with the help of electronic means;
- of the identification of the data controller and data processors;
- of the entities or categories of entities to whom their personal data may be communicated and who can have access to this data such as designated representatives, data processors or persons in charge of processing.
The data subject has the following rights:
- to obtain updating, rectification or integration of the data;
- to obtain erasure, anonymization or blocking of data that has been processed unlawfully, including data whose retention is necessary for the purposes for which they have been collected or subsequently processed;
The Data Subject has the right to object in whole or in part:
To download the form to Exercise Your Rights for Personal Data Protection click here
To obtain further information regarding the procedure click here
- For legitimate reasons to the processing of his/her personal data even if they are relevant to the purpose of collecting;
- For processing his/her personal data when it is carried out for the purpose of sending advertising material or direct sales or market research or communications;
- For processing personal data for direct marketing strategies.
PROTECTION OF MINORS
Marchesi Antinori S.p.A. does not sell alcoholic beverages to anyone under 18 years of age. Couriers will not deliver wine or other alcoholic beverages to minors under 18 years of age and will request legal identification to verify their age before making delivery.
Any claims can be reported in writing to Marchesi Antinori S.p.A. , Piazza Antinori, 3 , Firenze or by email to info@Antinori.it.
JURISDICTION AND APPLICABLE LAWS
The sales contract between Marchesi Antinori S.p.A. and the customer is concluded in Italy and is governed by Italian law. Any civil and/or criminal disputes arising from the conclusion of this distance contract shall be handled as follows:
- For final consumers territorial jurisdiction shall be the judicial court in the consumer’s municipality of residence;
- For all other cases, exclusive territorial jurisdiction is under the Courts of Florence, Italy.
The data controller is Marchesi Antinori S.p.A.
Marchesi Antinori S.p.A. only uses technical cookies in a completely anonymous way.
This provision specifies that technical (essential) cookies do not require users’ prior consent, it is sufficient to provide an extended and detailed notice regarding how to manage and disable them.
The definition of technical cookies and reasons for their use
Technical cookies are cookies used for the sole purpose of carrying out the transmission of a communication on an electronic communications network, or insofar as this is strictly necessary to the provider of an information society service that has been explicitly requested by the contracting party or user to provide said service (see Article 122, paragraph 1, of the GDPR Regulation). They are not used for further purposes and are normally installed directly by the owner or website administrator.
These can be classified as browser cookies or session cookies that guarantee the normal use and proper functioning of a website (allowing, for example, users to make purchases or to login for access to personal private account pages); analytical cookies which can be equated as technical cookies when used directly by the website owner or administrator to gather aggregate data on the numbers of visitors to a website and how they use the website; functional cookies that allow users to navigate the website according to a series of selected criteria (for example language preference, and the products selected for purchase) for the purpose of improving user experience of the website.
Cookies can be used for the following purposes:
- To save products selected and placed in the shopping cart;
- To keep the current navigation session active;
- To generate statistics on site access;
- Other specific functions for example, to manage the user’s preferred products, to compare products, etc.
Cookies used on the website www.antinorichianticlassico.it are the following:
_SessionId (Session Cookie)
Cookie Google Analytics:
__utma (Persistent Cookie)
__utmb (Persistent Cookie)
__utmc (Session Cookie)
__utmz (Persistent Cookie)
How to manage and disable cookies
If you disable all cookies, you will lose some of the functions necessary for navigating properly and making purchases on our website www.antinorichianticlassico.it, for example, saving the products you select in your shopping cart.
Please be informed that users can disable cookies at any time by changing their browser settings. The procedure varies depending on the browser you use and can be accessed through the respective help menus. Please find below instructions you can follow to enable or disable cookies on the most common browsers.
- In Internet Explorer select Tools/Internet options
- Select the Privacy Tab, then Websites: in the website address field enter the complete URL of the website for which you wish to personalize the privacy settings:
- Open Preferences, select the Privacy tab, and then personalize your cookies.
- Go to the Chrome menu icon and select Settings, click Show Advanced Settings;
- In the Privacy section, click on Content Settings;
- In the Cookies section you can change the following settings: delete all cookies, block all cookies by default, allow all cookies by default, make exceptions for cookies from specific websites or domains.
- Select Tools then Options;
- Select the Privacy tab: in the History section select “use custom settings for history”;
- Check the box Accept cookies from websites and click on Exceptions in order to choose the websites that you want to accept cookies from and those you want to block on your computer.
- Open Preferences >Advanced Settings>Cookies
- Preferences for cookies lets you manage the way Opera manages cookies on your computer.
Default settings automatically accept all cookies.
Plug-ins Facebook and Twitter
Plug-ins for Facebook and Twitter are integrated into our website www.antinorichianticlassico-it.
Our website uses Google Analytics, a web analytics service provided by Google Inc.
Cookies will not be transmitted or disclosed to third parties.
Usage information may be processed by external parties duly appointed as external privacy managers as website administrators.
In any case, the user may exercise his/her rights referred to in articles 15 to 23 of EU Regulation 679/2016 including the right to file a complaint with the Supervisory Authority.
Impedire l'utilizzo dei cookies
Se venisse eliminato l’utilizzo dei cookies, non si potrebbe più disporre di alcune funzioni necessarie per navigare o effettuare acquisti sul sito e-commerce quali, ad esempio, la memorizzazione dei prodotti aggiunti al carrello.
In ogni momento l’utente potrà disabilitare l’utilizzo dei cookies sul proprio computer, modificando la configurazione del proprio browser. Le modalità dipendono dal browser utilizzato.
Plug-in Facebook e Twitter
Antinori usa dei plug-in per Facebook e Twitter
- Cliccando sui pulsanti Facebook "Mi piace" o "Condividi", forniti direttamente dalla società Facebook inc., le informazioni relative alla propria navigazione su tormaresca.it e all'adesione del Cliente a Facebook verranno trasmesse e registrate su un server della società Facebook, per poi essere condivise secondo i parametri dell'account utente di Facebook, conformemente alle condizioni di utilizzo e di trattamento dei dati di Facebook.
- Cliccando sul pulsante “Condividi su Twitter”, fornito dalla stessa società Twitter Inc., si trasmettono delle informazioni che saranno registrate su un server di proprietà di Twitter e saranno gestite conformemente alle condizioni di utilizzo e di trattamento dei dati di Twitter